Delta Airlines Reports Progress Following CrowdStrike Outage

Delta Airlines is making significant strides in recovering from the CrowdStrike outage that began Friday morning. The airline’s Chief of Operations and President of Delta TechOps, John Laughter, stated, “Teams are working around the clock to reposition planes and people to where they need to be so we can return to normal operations by the end of the week.” He noted that day-over-day progress across operating metrics is commendable.

Key updates from Delta’s recovery efforts include:

• Mainline cancellations have decreased by 50% compared to previous days.
• Flight volumes in Atlanta have increased by 43% compared to yesterday.
• The number of open trips for pilots has decreased by nearly 50%, with both pilot and flight attendant open time levels approaching normalcy.
• The backlog in the crew tracking system queue for trip rotations has been reduced by 75% over the past 36 hours.
• Efforts are ongoing to address misplaced baggage, with support from delivery partners to return belongings to customers.

Delta’s workforce, including ground staff, flight crews, and behind-the-scenes teams, has been working diligently to manage the situation. The company has also received positive feedback from customers and appreciates the 1,500 volunteers assisting through the Behind the Wings program.

Chief Customer Experience Officer Allison Ausband expressed confidence in Delta’s recovery, stating, “We have every confidence that Delta will quickly reclaim its position as the industry-leading, on-time machine that our customers have come to expect from us.” She urged continued support and promised ongoing updates as the situation develops.